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EPSS 500

Epiance is a pioneer in performance support software and our EPSS 500 is deployed across the best run companies of the world. EPSS 500 provides contextual, just-in-time, electronic performance support to users of applications such as SAP, Oracle ERP, IFS, Infor, Epicor, and other ERP products as well to users of the widest range of other application software – both packaged and internally custom developed.

EPSS 500 enables businesses to deliver a wide range of knowledge objects – simulations, audio and video files, html and word documents, amongst others, contextualized specifically to each step of a process being executed, enabling user access to these knowledge objects at the click of a button to help complete execution of any business process quickly, efficiently, accurately and in compliance with best practices. This enables companies to dramatically bring down help desk requests, increase employee productivity, improve competency levels and minimize disruptions arising from IT transformations.


  BENEFITS

Significantly improve user productivity and reduce help desk request volumes by enabling electronic delivery of support to users of IT applications. Facilitate uninterrupted and best practice compliant business process execution.


 

Deliver multiple types of knowledge objects – simulations, documents, audio and video amongst others, to deliver contextual knowledge in multiple languages

 

Push information on policy or process changes automatically to end users within the context of executing a specific business process.



 

Collaborate asynchronously to author content. Enables check-in, check-out and version control files.
Obtain automatic alerts and integrate legacy content.

 

 

 Mapping knowledge to the
 process context
 Provide context-sensitive
 content
 Push content to end users
 automatically

EPSS 500 uses a context map to deliver contextual knowledge to users of the EPSS 500 enabled application. The context map is a structure that contains several identifying aspects
of the enabled application such as control names, fields etc.

These context maps can be created quickly and easily by a user who is familiar with the application that is being integrated with EPSS 500. Relevant content is subsequently associated with the context map thereby forming the context framework.

 

When EPSS 500 is invoked by an end user who is in need of performance support to complete a process, the application recognizes the context of the process the user is executing.

EPSS 500 then delivers all relevant knowledge content associated with
the specific context to help the user complete the process issue. This content could be in the form of simulations, documents, audio-video files, html content or even cue cards, aiding the user just in time and within the specific context.

 
Push content related to changes in policies or business processes automatically to end users , in a highly contextualized manner, when they are executing the multiple steps of a
specific process.

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