Rapid Transitioning Kit
Epiplex500 enables businesses to dramatically reduce the cost and time for effective knowledge transfer for BPO's and shared services.
Epiplex500 Rapid Transition Kit makes knowledge transfer effective at all transition stages, including on-boarding. Process captured in transitioning phase can be reused to train agents/advisors during on boarding phase.
Epiplex500 enables automated capture of IT driven business processes executed by ‘Subject Matter Experts’ using the widest range of applications, including all major ERP products such as SAP, Oracle, IFS, Infor, Epicor, Microsoft and dozens of others and also from a wide range of other packaged and custom developed applications.
Epiplex500 Rapid Transition Kit can be downloaded from the cloud and requires no installation. The remote capture capability eliminates the need for onsite travel. The process capture can be remotely administered also. The Omni capture© technology of Epiance enables accurate object level capture in virtual environments such as Citrix.
Epiplex500 Rapid Transition kit captures the business process in a highly efficient and effective manner. It has an intelligent auto-filter - reducing irrelevant data and it has an intelligent masking feature that automatically secures confidential data and images.
It also has effective change management functionality by allowing users to capture and append only the changed steps in the process. This unique architecture automates many of the activities of transitioning there by reducing cost and time by over 75%.