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Implementations & Change Management

Organizations spend millions of dollars on large scale business transformations & enterprise application implementations with the expectation of effective end user utilization and rapid return on investments. However most often than not the actual ROI on such investments fall woefully short of the projected ROI benefits.

Gartner estimates that Ineffective knowledge transfer often results in ignorance, misuse or under-utilization of new technology. 76% of end users have failing or sub-standard understanding of new systems. Ineffective knowledge transfer often results in 3 to 6 times more support to end-users wherein such end-users may take up to 22.5 hours to achieve the same skill level that it takes a trained employee 5 hours to achieve.

Low end user adoption rates, frequent change in the business environment lead to sub optimal usage of IT applications. Epiance's product suite helps organizations to dramatically increase end user adoption rates thereby reducing the total cost of operations and enhancing the competitive advantage of the organization.

Epiance Software presents a robust suite of enterprise software solutions that helps de-risk business change and improves employee productivity. With our powerful and scalable products, you can:

  • Reduce documentation and training time by  90%
  • Transfer process knowledge cost-effectively to a larger user base, with no risk of knowledge leakage.
  •  Improve user productivity and reduce help desk request volumes through electronically delivered contextual help.
  • Gain higher visibility into usage of IT applications while monitoring end-user productivity and performance with intelligent reporting and analytics.

Epiance offers the following products to help your organization efficiently manage business transformation:

Epiplex500 — Enables automated capture of IT driven business processes across a wider range of applications, including all major ERP products such as SAP, Oracle, IFS, Infor, Epicor, Microsoft and wide range of other packaged and custom developed applications.

EPSS500 — offers contextual, just-in-time, electronic performance support to users thereby ensuring higher adoption while at the same time reducing help desk calls.

ECMS - a portal based learning content repository is used for publishing role based learning content and tracking content usage. ECMS tracks the usage of e-learning content and measures the effectiveness of knowledge transfer as end users learn, practice, take tests or refer to knowledge content during training or while on the job.

Analyzer — Enables you to monitor your business processes with extreme granularity,  compare process execution metrics across  an organization and industry benchmarks and take immediate action to ensure that Service Level Agreements (SLAs) are met.

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